Frequently Asked Questions

We provide door repair and installation services in San Antonio and the surrounding areas.

If rain and other debris are coming through your garage door, an expert likely needs to reseal your door because it wasn’t done correctly the first time.

Yes, we offer 24/7 emergency repair services.

If your door only closes halfway, stops and goes back up or the lights on the opener are flashing, your garage door is most likely out of alignment. Call the professionals at Frist Response Garage Doors to come out for a quick tune-up.

If you can open and close the door manually, someone pulled the emergency release cord. This is no big deal! All you need to do to reengage the opener is locate and engage the emergency red cord. Push the clip near the cord toward the back of the garage. You should hear it snap back into place.

If this doesn’t work, First Response can come out for a service call and get you back in working order.

To ensure your garage door remains safe and operational for years to come, we recommend getting an annual maintenance check from a trained technician. Don’t try to attempt to fix or tune up your own garage door. An expert will be able to make the necessary repairs to your garage door without putting themselves at risk of an accident or injury, which is possible when you attempt to fix a garage door without the right training and knowledge.

We never recommend trying to install a garage door on your own. This is a complicated process that should be left to a trained technician. When you choose a trusted company like First Response, you receive warranties on your new garage parts, expert installers and quality products and customer service from our team, all of which make installation a breeze, and something you don’t have to worry about completing yourself.

A garage door spring breaks, we ask that you don’t “spring” into action to attempt to replace them yourself. Garage door springs are under high tension and can cause serious damage to you and your garage door when handled improperly.

Let a professional complete this project for you by figuring out what size of replacement springs your garage door requires and replacing them for you. If you have a garage that won’t open, it is time to get on the phone with First Response.